Illustrator app showed a secondary email that wasn’t mine

Question

I recently resigned into illustrator on my iPad and going through the security variation codes, a secondary email popped up that wasn't mine nor have I ever set one up.

Luckly I was able to use the mobile security code instead but seeing that secondary email as shaken me a bit.

Ive tried looking on my Adobe account through the website and there's no secondary email set up

so i was wondering how this was possible on the app? And has anyone else experienced this?

Anshul_Saini · Accepted Answer

Hi @emilym27395509,

Thanks for reaching out. Sorry for the delayed response. I am unable to check your personal contact information. But I checked you had purchased the app from the App store. Is it possible that Apple created the second Id you saw as a recovery for purchasing? Would it be possible for you to share the email ID with me via DM so I can further check & confirm with the concerned team?

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

Thanks,
Anshul Saini

Monika Gause · Answer

Have you ever used a different email on that iPad?

Since this is personal information that shouldn't be shared publicly, I would suggest you get in contact with Customer Care: https://helpx.adobe.com/contact.html

Ot maybe @Anshul_Saini or @Anubhav M can help you with it.

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded