Illustrator crashing on iPad December 2022

Forum|Forum|3 years ago
December 20, 2022
3 replies
465 views

Hi,

I recently updated Adobe Illustrator on my iPad to the newest version, 3.0.1, and it now crashes as soon as I open the app. I am unable to use the app or my files at all (I use the program for my small business). Has anyone encountered this as well and/or have a solution? I have tried everything listed on the Adobe help center page, but nothing has worked.

This topic has been closed for replies.

A

Anna28149375g6jb

Participant

My iPad was doing the same thing. Couldn't get anyone from Adobe to help. Kept crashing so I just gave up and cancelled my subscription, adobe has no customer support.

Monika Gause

Community Expert

Did you try the Customer Care link listed above? That is literally the Customer Support and they do care.

A

Anna28149375g6jb

Participant

Yes, all I saw and still see are answers to questions and issues people had. I was not able to find a link & actually chat with someone to help me. In the end I had to pay to cancel my subscription. It was ridiculous. I still have the issue so even although I would love to be able to start working on adobe again, I cannot get someone to help with my issue.

D

Drummond27

Participating Frequently

Hello,

Check if the crash is due to a known product issue or compatibility issue with your operating system.
Ensure that your computer meets the minimum system requirements.
Get the latest Illustrator version for improved product stability.

More information is here: https://helpx.adobe.com/in/illustrator/kb/fix-crash-on-launch-issues.html/Wellcare.com

Thanks,

Monika Gause

Community Expert

Please contact Customer Care https://helpx.adobe.com/contact.html

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded