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Whimsical_Penguin0D4D
Inspiring
October 29, 2020
Question

Illustrator for iPad crashes upon submitting login

  • October 29, 2020
  • 1 reply
  • 207 views

I have the 9.7' iPad Pro and illustrator crashed every time I submit my login credentials. Please advise. 

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1 reply

Om Nath Jha
Om Nath Jha
Legend
November 6, 2020

Hi there,

 

Really sorry to hear about this. Please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs: 
  • Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

 

Also, let us know the - 

  • iPad make and model
  • iOS version
  • Are you using any trackpad or keyboard? If yes, do share the details.

 

Thanks,

Om

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