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Mjskpersonalprojector
Mjskpersonalprojector
Participant
April 6, 2026
Question

Illustrator for iPad crashing and can’t open anything

  • April 6, 2026
  • 1 reply
  • 14 views

I have been using Illustrator for iPad for over a year now and haven’t had any issues until this week. I am unable to open any file without the app crashing. I can’t even open up a new clean art board. I have deleted the app and reinstalled a few times, and have turned off my ipad, and updated my iPad. I’m using iPadOS 26.4 and the newest version of Illustrator in the App Store. Can anyone help? I have a project due in two days and this has been happening for a week!  

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    April 6, 2026

    Hello @Mjskpersonalprojector


    We understand how frustrating it can be to experience crashes in Illustrator, especially in the middle of work. Would you mind updating the OS and the Illustrator app to the latest version and checking if it helps?

    (https://adobe.ly/4tnOuPW), (https://adobe.ly/4tQWZ6H)

     

    Also, kindly check if all of your work is synced online (https://adobe.ly/4ty9bsJ). If so, try deleting Illustrator, restarting your device, and reinstalling the app to see if that helps.

     

    If the issue persists, kindly share the crash report so that we can investigate this further:

    • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash, based on the timestamp.

    • Upload the file to a file-sharing service and share the link here or via DM.

     

    Looking forward to hearing from you.

    Anubhav

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