Illustrator for iPad Crashing not opening

Forum|Forum|3 years ago
December 29, 2022
2 replies
381 views

I cannot open Illustrator for iPad. It immediately closes without fully loading, sending me back to the Home Screen of my device. Already restarted device and redownloaded application.

Performance

This topic has been closed for replies.

Anubhav M

Community Manager

Hello @Elizabeth27447057rfux,

Sorry to hear about this experience. Would you mind trying to update the iPadOS on your device to the latest version and checking if it helps? If the issue persists, kindly share some additional details so we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs:

Open iOS Settings > Privacy > Analytics and improvements > Analytics data on the user device. You will see file names like "adobe illustrator***.ips. That's the log file.
Kindly select the latest (by date) Adobe Illustrator crash log from the list and then use the share panel to save it to Creative Cloud. From there, you can share a link so we can investigate this further.

Also, let us know the following:

iPad make and model

iOS version
Are you using any trackpad or keyboard? If yes, do share the details.
Screenshot of the error message (if any)

Looking forward to your response.

Thanks,

Anubhav

Monika Gause

Community Expert

Is your iPad iOS updated to the latest version?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded