Participant

Answered

Illustrator for iPad keeps crashing

Forum|Forum|5 years ago
November 12, 2020
13 replies
25826 views

Illustrator for iPad keeps crashing no have the latest version of the iPad so I'm not sure why it keeps crashing.

How can I fix this so I can use it for school?

Thank you!

This topic has been closed for replies.

Correct answer Pi2539

I just had the same problem. Switched off Show Effects When Using Apple Pencil in Apple Pencil Settings and no more crashes. This must be a recent bug in AI or iPadOS because this never used to happen, unless I accidentally switched this feature on recently? Still a bug anyway. I see people having the Apple Pencil crash issue on Procreate forums too, so my money is it being a long term Apple issue being it's still happening years later!

Show previous replies

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Lena Carlsson

Participant

Same issue. Doing artwork in illustrator on iPad Pro with latest IOS and app version using Pencil2. Crashes while using brushes on layers. Seems not able to handle more than a few additions without crashing, which leads to work being lost and having to be redone. To save myself the trouble, I try to be a step ahead by regularly closing and saving my work. Which means having to set up brush and palette again every time I reopen. Very frustrating!

BlssdXDesign

Participant

I am having the same issue since the last update over two weeks ago, as well as other issues, such as freezing, nothing appears when attempting to paste to another document. It's frustrating, actually at this point, aggravating spending most of the day working on one document that should take less than an hour.

imix4u

Participating Frequently

I'm also having this issue. Driving me crazy

Srishti Bali

Community Manager

Hi there,

Really sorry to hear about this. We have released an update recently (1.0.3) with stability and bug fixes. Please update the app from the App Store and check if that helps. If not, please share the following details.

Does the app crash as soon as you launch it? If yes, please share some additional details so that we can assist you further. We'd need the crash logs which you could share with me over a direct message.

How to look for the crash logs:

Open iOS Settings > Privacy > Analytics and improvements > Analytics data on user device. You will see file names like “adobe illustrator***.ips. That's the log file, please share it over DM.

Also, let us know the -

iPad make and model

iOS version
Are you using any trackpad or keyboard? If yes, do share the details.

Regards,

Srishti

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Erin Morgana

Participant

Hi,

I am using the most recent version of Illustratrator for the new iPad Air 4, with the Apple 2 pencil.

Unfortunately I'm experiencing the same and some additional issues:

-App crashes

-Unable to access certain pieces of work: when attempting to open certain 'faulty' pieces, another piece of work opens or when managing to open a 'faulty' piece, the area is all black or all white and no matter how much zooming in or out, there is no image viewable.

-Layers are starting to behave strangely, such as visible layers is still invisible

Please help with some steps or advice as I'm loosing precious art wok that I have spent hours on, and now fearful to use Illustrator on the iPad.

Erin Morgana

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MissLauraJK

Participant

Having the same issue, did you get a solve?

Laura

Monika Gause

Community Expert

Please check if your iPad meets the requirements

https://helpx.adobe.com/illustrator/system-requirements-ios.html

5

5FF5Author

Participant

I meet all of those requirements and it still crashes. I've uninstalled and reinstalled so many times and still crashes. Idk what to do and really upset about it cuz its like the only reason why I got an ipad.

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