Illustrator iPad app not loading and showing white blank screen & distorted buttons on Home Page

Question

the ipad app has some kind of bug, it is a white screen with distorted buttons that don't work when I login. I have reset my ipad and deleted and redownloaded but it is still the same.

Anshul_Saini · Answer

Hi @Morgan30687819qh6l,

We apologize for the delayed response and that you're experiencing issues with the Illustrator app on your iPad. In addition to Monika's suggestion of updating iOS, would you also mind signing in with the Google login option using the email you have logged in on this community after reinstalling the app to see if that helps?

To further assist you, could you please provide the generation & model no. of your iPad, as well as the versions of iPadOS and Adobe Illustrator app installed on your device? This information will help us better understand the situation and provide you with appropriate guidance.

Once we have the requested information, we'll do our best to help you resolve the issue. Thank you for your understanding, and we look forward to assisting you further.

Best,

Anshul Saini

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