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RudaVidal
RudaVidal
Participant
November 14, 2022
Question

Illustrator Ipad App won’t Sync projetcs

  • November 14, 2022
  • 2 replies
  • 706 views

I have been using my ipad illustrator app for months.. the problem is that lately it has been days since my projects wont sync, they always show the blue circle arrows icon (syncing) on the latest files i made changes and wont get the green check sign (synced)... i usually work with my macbook also since we dont have all features on ipad yet... is there a way to see a progress bar or way to force restart the sync? Unfortunantly it does not make sense, since i can open older cloud stored files, it downloads in few minutes massive files like a 1,5 gb ...does anyone have an idea to make the sync work?!

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2 replies

Mylenium
Mylenium
Legend
November 15, 2022

I have no specific knowledge of the actual process on current iPads, just providing generic advice based on my own experinces with my old iPad. That said, the sync service itself is a background service, so as long as you have a connection it should stay active and upload your files.

 

Mylenium

    Mylenium
    Mylenium
    Legend
    November 14, 2022

    Go to your iPad's system settings, check memory & storage. You're probably running low on space and may need to do a little cleanup. Similalrly, check your network settings. If it's clogged up with "remebered" past connections it may simply try to connect to the rong networks or switch them around constantly if available. Same for your mobile Internet access. Being connected via a wrong provider could easily restrict upload bandwidth and thus make syncs take forever. That and of course you may simply eventually exhaust your allowed quota and may need to get a better plan.

     

    Mylenium

     

    Mylenium

    RudaVidal
    RudaVidalAuthor
    Participant
    November 14, 2022

    Hey, thanks for answering, i dont actully think is a storage problem (up to 500gb free here)   But i am seriously considering an low upload rate, i do still have another thought, does the upload crashes if you let the app runing in the background, or it stays working? After one whole day of reconecting the ipads internet it finally went to the cloud.. 

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