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mellowpuff
mellowpuff
Participant
December 24, 2020
Answered

Illustrator Ipad student account can't use

  • December 24, 2020
  • 1 reply
  • 1558 views

I can log into my creative cloud student account on my Ipad Pro but whenever I try to log into Illustrator it says that I have to contact my IT-Adminstrator to gain access to Adobe Illustrator on Ipad.

Does anybody have a solution to this?

This topic has been closed for replies.
Correct answer jane-e

It depends on how your school set it up. Since it is a school account, you have to go through your school's IT department. You have gotten a correct answer from both your iPad and from an Adobe employee.

 

Contact your IT department.

 

~ Jane

 

1 reply

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
December 25, 2020

Hi there,

 

Thanks for reaching out. Please check your membership information on Adobe accounts page. You should be able to see the membership you've given.
If you do not see any membership there, I'd recommend contacting the IT-Administrator & check with them if you're given access to the app.

Hope it helps.

 

Regards,

Ashutosh

mellowpuff
mellowpuffAuthor
Participant
December 26, 2020

It says Adobe membership for companies (with the name of my university). Could it be that students need to get seperate access from their universities in order to use the mobile app? Because the desktop version works just fine for me.

jane-e
Community Expert
jane-eCommunity ExpertCorrect answer
Community Expert
January 2, 2021

It depends on how your school set it up. Since it is a school account, you have to go through your school's IT department. You have gotten a correct answer from both your iPad and from an Adobe employee.

 

Contact your IT department.

 

~ Jane

 

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