illustrator menu flash open when clicked and them immediately close

Forum|Forum|5 years ago
November 21, 2020
3 replies
510 views

When trying to open any on screen panels or icons etc they open and immediately close automatically making them totally useless and i cannot change any values. This does not happen in any other program i.e. photoshop lightroom etc.

Not sure if there is a setting i can change. I have tried re-enstalling illustrator but the problem remains.

Any advise please.

S

sabineB832

Participating Frequently

same problem in 2024 and 2025 - Illustrator closes immediately when opened - i can not do my job!!! any help?

Anubhav M

Community Manager

Hello @sabineB832,

Could you try running Illustrator under Safe Mode (Windows / macOS) and check if it helps? If the problem persists, kindly share more details, like the OS version and whether this problem started after a recent hardware/software change, so I can better assist you.

Looking forward to hearing from you.

Anubhav

S

sabineB832

Participating Frequently

yesterday illustrator worked again. I've been doing a job with it all day and today I can't open that job ANYMORE. own mistakes as always. I booted OS in safe mode - that didn't help. I can't afford it anymore - I urgently need an illustrator for my work. please help me finally permanently!