Illustrator not working on IPad ‘check network connection and try again’

Forum|Forum|2 years ago
September 11, 2023
3 replies
1216 views

Hi I can not use illustrator on my iPad any more! It opens with message 'check network connection and try again'- the network is connected and working well- its a strong wifi too- the iPad has been updated to the latest IOS 16.6.1, I have deleted and re downloaded the app so it is definitely up to date, I have restarted the iPad, logged out and in (many times) and it is still showing the same message and i am unable to open new or old pages! Any advice on how to fix this error much appreciated, Thanks!

Performance

K

katiana_777

Participant

I am currently also having this issue. I have deleted and redownloaded the app with no success. It is not an issue with my internet or any other adobe apps, only illustrator

Anubhav M

Community Manager

Hello @katiana_777,

Sorry to hear you're having similar trouble with Illustrator. Could you share more details, like the iPad model, the version of iPadOS/Illustrator installed, and a small screen recording of the problem, so I can check this with the team?

Looking forward to hearing from you.
Anubhav

W

Wlowery1993

Participant

I'm having the same issues. I can't upload a screen recording because the file is too large.

I log in with my student profile and it fetches my subscription details. It then jumps to the screen in the attached image. Has a loading wheel and then just says no Internet connection. I've tried WiFi and my phones hot spot. Nothing works.

iPad is 9th addition with most up to date OS. I just downloaded illustrator last night, so I'm assuming it's the most up to date version.

any help would be great.

S

Shelbi35089966mlf4

Participant

STILL having this issue... what is going on

Anubhav M

Community Manager

Hello @Shelbi35089966mlf4,

Sorry to hear about your experience. Would you mind sharing some more details, like the exact version of the OS/Illustrator, system config (device make/model), and a screen recording of the problem (https://adobe.ly/3w2Eljh), so we can investigate this further?

Looking forward to hearing from you.

Thanks,

Anubhav

Anubhav M

Community Manager

Hey there, we understand how frustrating it can be to encounter technical issues. Would you mind trying the suggestions shared in this help article (https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html) and checking if they help? If the problem persists, kindly contact your Adobe Admin to create a ticket (https://helpx.adobe.com/enterprise/using/support-for-enterprise.html) so we can investigate this further. Looking forward to hearing from you.

Thanks, ^AM

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