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B276101606193
Participant
December 17, 2022
Answered

Illustrator on ipad

I use illustrator every day on my iPad and today when I went to use it it opens for 3 seconds and then shuts down and exits out. 

I deleted the app, reinstalled it, turned my iPad off and it still is doing the same thing. 

Any help would be greatly appreciated! Thank you in advance! 

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    Anshul_Saini
    Anshul_SainiCorrect answer
    Community Manager
    December 28, 2022

    Hi @B276101606193,

     

    Sorry for the delayed response. As Mylenium suggested, please try signing out & sign in.
    Please ensure you are login in with the correct email ID & method. If you purchased the app from the App store, try logging in with the Apple ID option when signing in.

     

    Also, ensure that you are using the latest version of iPadOS.

     

    Please feel free to reach out if you need any further assistance. We'd be happy to help.

     

    Thanks,
    Anshul Saini

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    4 replies

    Anshul_Saini
    Community Manager
    Anshul_SainiCommunity ManagerCorrect answer
    Community Manager
    December 28, 2022

    Hi @B276101606193,

     

    Sorry for the delayed response. As Mylenium suggested, please try signing out & sign in.
    Please ensure you are login in with the correct email ID & method. If you purchased the app from the App store, try logging in with the Apple ID option when signing in.

     

    Also, ensure that you are using the latest version of iPadOS.

     

    Please feel free to reach out if you need any further assistance. We'd be happy to help.

     

    Thanks,
    Anshul Saini

    Translate
    Наталья26968188q8h8
    Participating Frequently
    December 17, 2022

    I have the same problem.

    Translate
    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    December 17, 2022

    I assume the Illustrator team would need some logfile from you, but only they can tell you what they need.

    @Anshul_Saini  can you please help?

    Translate
    Mylenium
    Mylenium
    Legend
    December 17, 2022

    Check the app settings and log out of your CC account, then log in again. Likewise, check other log-ins like your Apple ID/ iCloud. Similarly, check mmeory and storage usage by the apps.

     

    Mylenium

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