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Randi279758949zvl
Participant
May 11, 2023
Question

Illustrator on iPad crashes

  • May 11, 2023
  • 1 reply
  • 294 views

It is crashing only when using "paint brush art pencil 1". After 5-10 strokes it crashes. If I use paint brush and calligraphic everything is ok. I have the latest version of illustrator updated, 4th gen ipad and apple pencil 2nd gen. Do anyone know why this happens? 

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    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 11, 2023

    Hello @Randi279758949zvl,

     

    Sorry to hear about this experience. Would you mind checking if all of your work is synced online (https://assets.adobe.com/cloud-documents)? If yes, kindly try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps. Also, check if the OS installed is up to date (https://support.apple.com/en-us/HT204204).

     

    If the issue persists, kindly share the crash report so that we can investigate this further:

    • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “Adobe Illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash by looking at the timestamp.
    • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

     

    Looking forward to hearing from you.

     

    Thanks,

    Anubhav

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