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Participant
November 7, 2023
Question

Illustrator on iPad keeps crashing

  • November 7, 2023
  • 1 reply
  • 130 views

I just downloaded illustrator and the app keeps crashing once I click on the file. It'll open the app, then allow me to click on the file that I'd like, but once it opens the file it shuts down the second I press a tool on the screen. I tried compressing the file and that didn't do much. At 318 kb it shouldn't be an issue right? Does anybody else have that problem? I'm also trying to work on construction blueprints, so maybe that helps.

 

its on iPad Pro (6th gen)

OS 17.1 

and I already updated the app, so there aren't any other updates that I can see from the App Store. 

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1 reply

Monika Gause
Community Expert
Community Expert
November 8, 2023

There are still issues with that operating system.

Can you even open the App and create a new file in it?

 

Does it help when you turn off the Apple Pencil effects in the system settings?