Illustrator on iPad Pro won’t open

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I have a current updated subscription to illustrator but I can't get past the landing page. I already did everything people were suggesting in the forums. Updated my iPad software as well. I'm logged into the correct account. What is the work around to this - I can't even use something I paid for. Hope someone can help me because I need to use this for work.

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J

Jman771

Participant

DID 'you ever get this issue resolved... I transferred from old iPad to new iPad 13 M4 one and I keep getting the same screen you are showing in your picture. Deleted, updated, signed into correct account. And still nothing....

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Daphne369877105atb

Participant

This is the exact thing that is happening to me. None of the already suggested fixes have worked. I have an iPad air 5th gen updated to version 17.4.1 (latest update).

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Jess Telmanik

Community Expert

Hi @Kathryn3576853644s8!
Have you tried restarting your iPad and reopening the app? What happens then?

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K

Kathryn3576853644s8Author

Participant

Hello Jess, I tried restarting the iPad and reopening the app but I'm still have the same problem. It just gets stuck on that same page. Even if I click on subscribe now or restore purchase, nothing happens.

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Jess Telmanik

Community Expert

Hi @Kathryn3576853644s8

Okay, this link has a few things to try https://community.adobe.com/t5/illustrator-on-the-ipad-discussions/unable-to-open-adobe-illustrator-on-ipad/td-p/13290270
Biggest two items to try are:
- Is your subscription through the Apple App Store or is it through Adobe?
- Have you tried updating your OS?

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