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JohnM123456
Participant
April 25, 2024
Question

Illustrator opening but not starting

  • April 25, 2024
  • 3 replies
  • 303 views

Hi all, I recently got and iPad and installed Illustrator as I have an account through school.

the problem is that every time I go to open illustrator it opens but the side menu only half loads.

ive fully updated the iPad so I don't know what the problem is. I NEED HELP URGENTLY!

Thabkyou to anyone who helps its greatly appreciated.

This topic has been closed for replies.

3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
May 3, 2024

Hello @JohnM123456,

We understand how frustrating it can be to experience technical issues in Illustrator, especially in the middle of work. Would you mind updating the OS to the latest version and checking if it helps?

(https://adobe.ly/4bpTomR), (https://adobe.ly/3UG6g2q)

 

Also, kindly check if all of your work is synced online (https://adobe.ly/3wrrVlB). If yes, try deleting Illustrator, restarting your device, and then reinstalling the app to check if it helps.

 

If the issue persists, kindly share the OS version, iPad model, and a screen recording of the problem (https://adobe.ly/3wfSdaB), so we can investigate further.

Looking forward to hearing from you.

 

Thanks,

Anubhav

H
Hlalita
Participant
May 8, 2024

Hello 

 

I also got the same problem. I tried using school account and got the same error.

for mine, it's Ipad pro M1 (2021) with the latest iOS 17.4.1 and just download the aodebe illustrator today.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 26, 2024

    Hello @Hlalita,


    Sorry to hear about your experience. Would you mind updating to the latest version of iPadOS 17.5.1 and then relaunching Illustrator to check if it helps? If the problem persists, kindly contact your Adobe Administrator and ask them to submit a ticket via the Admin Console for this problem. We'll be able to assist you faster this way.

     

    Feel free to reach out if you have more questions or need assistance. We'd be happy to help.

     

    Thanks,

    Anubhav

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