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Answered

Illustrator won’t open on ipad

Forum|Forum|3 years ago
December 17, 2022
6 replies
6887 views

Does anyone know what to do about the illustrator app not opening on the iPad?

This topic has been closed for replies.

Correct answer Shiroi25507712h806

Support got back with me. It worked for me to update my iPad IOS to the latest version.

davidl1002394

Participant

iPad Pro, same issue... IOS updated. Re-installed Illustrator. Still wont launch.

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San Diego28270153a4z4

Participant

Me too anyone?

Anshul_Saini

Community Manager

Hi @San Diego28270153a4z4 @davidl1002394,

Sorry to hear about the crash. Would you mind sharing some more details, like the iPad model, the current version of Illustrator & iPadOS, a screen recording of the crash, and the Crash Report, so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-02-11-042632.ips” (2023-02-11 is the date in the log & 042632 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp. Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

Looking forward to your response.

Thanks,

Anshul Saini

S

Shiroi25507712h806Correct answer

Participating Frequently

Support got back with me. It worked for me to update my iPad IOS to the latest version.

Y

Yasmin27644249jzxz

Participant

It won't open on mine either! Please let me know if they get back to you

S

Shiroi25507712h806

Participating Frequently

Is your iPad iOS updated,

Н

Наталья26968188q8h8

Participating Frequently

The illustrator has not opened on the iPad for the third day. Meets the requirements. Will someone solve this problem?

S

Shiroi25507712h806

Participating Frequently

Is your iPad iOS updated?

S

Shiroi25507712h806

Participating Frequently

I'm also experiencing the same issue. I think it might be a bug.

Monika Gause

Community Expert

The app launches without issues on my iPad.

Doesn't slook like a general issue. Please contact Customer Care. They can guide you through problem solving by using whatever log files they need from you. The iPad is a closed shop, where it's not possible to get to system folders or preferences to reset or anything like that, so support on the forum is kind of difficult. https://helpx.adobe.com/contact.html