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Participant
December 17, 2022
Answered

Illustrator won’t open on ipad

  • December 17, 2022
  • 6 replies
  • 6887 views

Does anyone know what to do about the illustrator app not opening on the iPad? 

This topic has been closed for replies.
Correct answer Shiroi25507712h806

Support got back with me. It worked for me to update my iPad IOS to the latest version. 

6 replies

davidl1002394
Participant
January 16, 2023

iPad Pro, same issue... IOS updated.  Re-installed Illustrator. Still wont launch.

Participant
February 5, 2023

Me too anyone?

 

Anshul_Saini
Community Manager
Community Manager
February 10, 2023

Hi @San Diego28270153a4z4 @davidl1002394,

 

Sorry to hear about the crash. Would you mind sharing some more details, like the iPad model, the current version of Illustrator & iPadOS, a screen recording of the crash, and the Crash Report, so that we can investigate this further:

 

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-02-11-042632.ips” (2023-02-11 is the date in the log & 042632 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp. Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

 

Looking forward to your response.

 

Thanks,

Anshul Saini

Shiroi25507712h806Correct answer
Participating Frequently
December 22, 2022

Support got back with me. It worked for me to update my iPad IOS to the latest version. 

Participant
December 22, 2022

It won't open on mine either! Please let me know if they get back to you

Participating Frequently
December 22, 2022

Is your iPad iOS updated, 

Participating Frequently
December 21, 2022

The illustrator has not opened on the iPad for the third day. Meets the requirements. Will someone solve this problem?

Participating Frequently
December 22, 2022

Is your iPad iOS updated? 

Participating Frequently
December 20, 2022

I'm also experiencing the same issue. I think it might be a bug. 

Monika Gause
Community Expert
Community Expert
December 20, 2022

The app launches without issues on my iPad.

 

Doesn't slook like a general issue. Please contact Customer Care. They can guide you through problem solving by using whatever log files they need from you. The iPad is a closed shop, where it's not possible to get to system folders or preferences to reset or anything like that, so support on the forum is kind of difficult. https://helpx.adobe.com/contact.html

Participating Frequently
December 20, 2022

Thank you,  I already went through customer support this morning. I am waiting for a senior to contact me back. 

Monika Gause
Community Expert
Community Expert
December 17, 2022

If your iPad meets the system requirements, then probably only the Illustrator team can help you. They might need to get some log files.

https://helpx.adobe.com/illustrator/system-requirements-ios.html