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Illustrator won’t open on ipad

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Does anyone know what to do about the illustrator app not opening on the iPad?

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Shiroi25507712h806Correct answer

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Support got back with me. It worked for me to update my iPad IOS to the latest version.

davidl1002394

Participant

iPad Pro, same issue... IOS updated. Re-installed Illustrator. Still wont launch.

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San Diego28270153a4z4

Participant

Me too anyone?

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Anshul_Saini

Community Manager

Hi @San Diego28270153a4z4 @davidl1002394,

Sorry to hear about the crash. Would you mind sharing some more details, like the iPad model, the current version of Illustrator & iPadOS, a screen recording of the crash, and the Crash Report, so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-02-11-042632.ips” (2023-02-11 is the date in the log & 042632 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp. Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM.

Looking forward to your response.

Thanks,

Anshul Saini

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S

Shiroi25507712h806Correct answer

Participating Frequently

Support got back with me. It worked for me to update my iPad IOS to the latest version.

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Yasmin27644249jzxz

Participant

It won't open on mine either! Please let me know if they get back to you

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Shiroi25507712h806

Participating Frequently

Is your iPad iOS updated,

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Наталья26968188q8h8

Participating Frequently

The illustrator has not opened on the iPad for the third day. Meets the requirements. Will someone solve this problem?

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Shiroi25507712h806

Participating Frequently

Is your iPad iOS updated?

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Shiroi25507712h806

Participating Frequently

I'm also experiencing the same issue. I think it might be a bug.

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Monika Gause

Community Expert

The app launches without issues on my iPad.

Doesn't slook like a general issue. Please contact Customer Care. They can guide you through problem solving by using whatever log files they need from you. The iPad is a closed shop, where it's not possible to get to system folders or preferences to reset or anything like that, so support on the forum is kind of difficult. https://helpx.adobe.com/contact.html

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