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buttonsndots
buttonsndots
Participant
Feb 18, 2023 4:25 AM UTC
Answered

Ipad Illustrator App closes immediately

I think the app is crashing on my ipad air 4. I just installed it so I'm not sure if I have done anything wrong. As soon as I click the app it shows the logo then closes. I tried un-installing it but nothing changed. I have illustrator on desktop and that one opens fine, I thought it would be better to work on my ipad because my computer is old and it would be disappointing if it didn't work on another device as well. I have the crash report but I don't know who to send it to or how. Should I post it here? Is there anything else I should try?

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buttonsndots
buttonsndotsCorrect answer
Participant
Feb 19, 2023 7:15 PM UTC

Okay with the new update it opens now. I think that fixed it but I'm not sure if I did anything else that might have helped.

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9 replies

Bernie1971
Participating Frequently
Nov 18, 2023 12:26 PM UTC

Adobe Illustrator iPad crashes soon after opening a file. 

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Nov 18, 2023 12:35 PM UTC

I suppose it's iPad OS 17?

Does that happen when you use the Apple Pencil? If so, can you try and turn off the Pencil Effects in the system settings?

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Bernie1971
Participating Frequently
Nov 18, 2023 12:37 PM UTC

I didn't use the Apple Pencil. It crashes after opening a file 

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buttonsndots
buttonsndotsAuthorCorrect answer
Participant
Feb 19, 2023 7:15 PM UTC

Okay with the new update it opens now. I think that fixed it but I'm not sure if I did anything else that might have helped.

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Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
Feb 18, 2023 10:43 AM UTC

Can you check whether your iPad meets the requirements and there still is enough free space on it?

https://helpx.adobe.com/illustrator/system-requirements-ios.html

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buttonsndots
buttonsndotsAuthor
Participant
Feb 19, 2023 7:13 PM UTC

My system does meet the requirements but for some reason it still closes. 

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Mylenium
Mylenium
Legend
Feb 18, 2023 8:41 AM UTC

I would start by running a system cleanup (check your system settings thingy) and uninstalling the app, then installing again.

 

Mylenium

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buttonsndots
buttonsndotsAuthor
Participant
Feb 19, 2023 6:53 PM UTC

I tried this and it still just closes unfortunately

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