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Participant
October 3, 2023
Question

ipad illustrator can not open the file and quit the app.

  • October 3, 2023
  • 2 replies
  • 882 views

my ipad is air3 and recently updated.

It is not working. I can't open any file in the app. The file is fine, it works good at Mac.

Open any file and ipad is loading but soon quit the app. what is the problem? I used it well before.

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2 replies

Anshul_Saini
Community Manager
Community Manager
October 18, 2023

Hi @희은3054506330i3 @희은32698885ayvu 

 

I'm truly sorry to hear that you're facing issues with Adobe Illustrator on your iPad Air 3 after a recent update. I understand how frustrating this can be, especially when the app was working well before.

 

The problem you're experiencing might be related to the hardware limitations of your iPad Air 3, which has 3GB of RAM. Adobe Illustrator for iPad has specific system requirements, and it's optimized for devices with higher RAM capacities. The recent updates to the app may have increased its resource demands, which could be causing it to quit unexpectedly on your iPad.

 

At the moment, Adobe Illustrator for iPad is no longer compatible with devices that have 3GB of RAM. This could explain why you're encountering issues despite the files working fine on your Mac.

 

I recommend considering the use of Adobe Illustrator on a device that meets the recommended system requirements, such as an iPad Pro or a more recent iPad model with higher RAM capacity. Adobe Illustrator for iPad should work smoothly on such devices.

 

I understand the inconvenience this may cause, and I hope this information helps clarify the situation. If you have any more questions or need further assistance, please feel free to reach out.

 

Best,

Anshul Saini

Monika Gause
Community Expert
Community Expert
October 3, 2023

You probably updated the iPad system. 

Participant
October 4, 2023

right! I upadted it, then it doesn't work...?

Monika Gause
Community Expert
Community Expert
October 4, 2023

Illustrator is not compatible with the new system.