It crashed everytime

Question

Since I updated iOS 16.2 ,it's always crashes unless I turn off the internet,but the fonts I need must be connected to internet to select .

I've tried updating,re-downloading,and restarting.is there any other solution?

Anubhav M · Answer

Hello @琪容28147607s1o6,

Sorry to hear about the crash. Would you mind sharing some more details, like the iPad model, the current version of Illustrator/OS, a screen recording of the problem, and the Crash Report, so that we can investigate this further:

Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.
Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

Looking forward to your response.

Thanks,

Anubhav.

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