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ShadowedSky
ShadowedSky
Participant
December 31, 2022
Question

Just downloaded Illustrator on iPad Pro and it won’t even let me open the app.

  • December 31, 2022
  • 3 replies
  • 966 views

Hello,

This morning I bought all apps for adobe, and I decided to download Illustrator first.

It finished downloading on my iPad Pro and it wouldn't open.

I'm really unsure what to do, I have restarted my iPad, cleared storage, deleted and reinstalled the app.

 

Does anyone else have this problem??

This topic has been closed for replies.

3 replies

Anubhav M
Community Manager
Anubhav MCommunity Manager
Community Manager
January 17, 2023

Hello @ShadowedSky @Blanca27760839n96u,

 

Sorry to hear about this experience and for the delayed response. I hope the problem is resolved by now. If not, kindly share the crash report by following these steps:

  • Open iPad Settings > Privacy & Security > Analytics & Improvements > Analytics Data. You will see file names like “adobe illustrator-2023-01-03-083327.ips” (2023-01-03 is the date in the log & 083327 is the time). Ensure you share the recent log file after the crash happens by looking at the timestamp.
  • Upload the file to (https://assets.adobe.com) and share a link to the file here or via DM

 

Looking forward to your response.

 

Thanks,

Anubhav

B
Blanca27760839n96u
Participant
December 31, 2022

Yes what should I do?

 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 31, 2022

You can try a chat in that page (chat is in the bottom right), but New Year's eve is nearing, so I wouldn't have much hope for this being solved today. 

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 31, 2022

Is the iPad updated to the latest version?

ShadowedSky
ShadowedSkyAuthor
Participant
December 31, 2022

Yes

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
December 31, 2022

For most people that was the solution. 

Your iPad meets the system requirements?

 

If that is the case, please try and contact Customer Care or wait for staff support here. They might need error logs and will tell you what to supply. You could also try and search this forum for similar threads, because this happened a few times recently. https://helpx.adobe.com/support.html 

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