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Participant
March 8, 2022
Question

My AI files are greyed out.

  • March 8, 2022
  • 1 reply
  • 339 views

I can't select my AI files.  When I go into FILES, and then the AI file folder, all of my files are greyed out.  This is frustrating a crap.  

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1 reply

Laura Coyle.
Community Expert
Community Expert
March 8, 2022

First check that everything is working with your internet connection and that you are logged in to your Creative Cloud account. Then, you may want to try restarting the Illustrator app and the Creative Cloud Desktop app. If that doesn't fix it, try uninstalling and reinstalling the Creative Cloud app and Illustrator on the iPad.