My AI files are greyed out.

Forum|Forum|3 years ago
March 8, 2022
1 reply
339 views

I can't select my AI files. When I go into FILES, and then the AI file folder, all of my files are greyed out. This is frustrating a crap.

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Laura Coyle.

Community Expert

First check that everything is working with your internet connection and that you are logged in to your Creative Cloud account. Then, you may want to try restarting the Illustrator app and the Creative Cloud Desktop app. If that doesn't fix it, try uninstalling and reinstalling the Creative Cloud app and Illustrator on the iPad.

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