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Brittany5CF1
Participant
March 6, 2021
Question

Network connection message on Illustrator

  • March 6, 2021
  • 2 replies
  • 1185 views

When I try accessing my Illustrator app, I get a message saying "Please check your network connection and try again.". My connection is not the problem, anyone know how to solve this?! Help! 😞

 

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2 replies

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Crystal25660925w8yw
Participant
August 15, 2022

Hi, did you ever figure this out?

Thanks!

B
Bobb X29822515hejj
Participant
July 5, 2023

In the Preferences window, navigate to the File Handling tab & uncheck the option for "Optimize File Open and Save Time on Slow Networks" to remedy this issue.

Srishti_Bali
Srishti_Bali
Legend
April 14, 2021

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed by now. If not, please try the suggestions shared on this page (  https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html  ) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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