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Brittany5CF1
Participant
March 6, 2021
Question

Network connection message on Illustrator

  • March 6, 2021
  • 2 replies
  • 1174 views

When I try accessing my Illustrator app, I get a message saying "Please check your network connection and try again.". My connection is not the problem, anyone know how to solve this?! Help! 😞

 

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2 replies

C
Crystal25660925w8yw
Participant
August 15, 2022

Hi, did you ever figure this out?

Thanks!

B
Bobb X29822515hejj
Participant
July 5, 2023

In the Preferences window, navigate to the File Handling tab & uncheck the option for "Optimize File Open and Save Time on Slow Networks" to remedy this issue.

Srishti Bali
Community Manager
Srishti BaliCommunity Manager
Community Manager
April 14, 2021

Hi there,

 

Sorry about this trouble. I am hopeful that the issue was fixed by now. If not, please try the suggestions shared on this page (  https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html  ) and let us know how it goes. 

 

Feel free to let us know if you still need assistance. We'd be happy to help.

 

Regards,

Srishti

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