Network connection message on Illustrator

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When I try accessing my Illustrator app, I get a message saying "Please check your network connection and try again.". My connection is not the problem, anyone know how to solve this?! Help! 😞

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C

Crystal25660925w8yw

Participant

Hi, did you ever figure this out?

Thanks!

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B

Bobb X29822515hejj

Participant

In the Preferences window, navigate to the File Handling tab & uncheck the option for "Optimize File Open and Save Time on Slow Networks" to remedy this issue.

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Srishti_Bali

Legend

Hi there,

Sorry about this trouble. I am hopeful that the issue was fixed by now. If not, please try the suggestions shared on this page ( https://helpx.adobe.com/in/x-productkb/policy-pricing/activation-network-issues.html ) and let us know how it goes.

Feel free to let us know if you still need assistance. We'd be happy to help.

Regards,

Srishti

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