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PacoD
PacoD
Known Participant
February 18, 2022
Answered

Objects disappearing and/or becoming unselectable

  • February 18, 2022
  • 1 reply
  • 559 views

Objects either disappear altogether or cannot be selected (greyed out). Today's instance would be the umpteenth repeat of this situation.

 

In the screenshots attached you will notice (unidentifiable) objects that mysteriously disappeared, highlighted in yellow. I reviewed the version history but there is no option to recover a particular version and perhaps backtrack in order to recover the "lost" objects. What is going on?

Any thoughts? ... or is there a reported bug that I don't know about?

This topic has been closed for replies.
Correct answer Laura Coyle.

Sorry that's happening! Have you tried uninstalling and reinstalling the app? Is everything up to date and has the iPad been restarted? I'm not totally clear on what is happening in the screenshots - I think you are saying that when you click on the thumbnail for those compound paths you highlighted in yellow, you can't select them, thumbnail outline doesn't turn blue, and nothing is highlighted on the artboard. That is really odd, and hopefully a fresh start will fix it.

 

The issue with versions not being revert-able when you tap on the ... inside version history makes me wonder about the connection to the cloud, or whether the file is somehow damaged. You should have the last 30 days of history available to work with. I have also uninstalled/reinstalled the creative cloud app on my iPad to successfully resolve odd behavior like this.

1 reply

Laura Coyle.
Community Expert
Laura Coyle.Community ExpertCorrect answer
Community Expert
February 25, 2022

Sorry that's happening! Have you tried uninstalling and reinstalling the app? Is everything up to date and has the iPad been restarted? I'm not totally clear on what is happening in the screenshots - I think you are saying that when you click on the thumbnail for those compound paths you highlighted in yellow, you can't select them, thumbnail outline doesn't turn blue, and nothing is highlighted on the artboard. That is really odd, and hopefully a fresh start will fix it.

 

The issue with versions not being revert-able when you tap on the ... inside version history makes me wonder about the connection to the cloud, or whether the file is somehow damaged. You should have the last 30 days of history available to work with. I have also uninstalled/reinstalled the creative cloud app on my iPad to successfully resolve odd behavior like this.

PacoD
PacoDAuthor
Known Participant
March 7, 2022

Hi!
Apologies for the (very) late reply. You understood correctly. I did as you suggested—uninstalled/reinstalled the app, and from there on the issue has not reappeared. So YAAAY, and thank you!

    Laura Coyle.
    Community Expert
    Laura Coyle.Community Expert
    Community Expert
    March 7, 2022

    Happy dance!!

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