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D
defaultxhh9winfyfdb
Participant
October 8, 2021
Question

“Permission Denied” when trying to start AI subscription on iPad.

  • October 8, 2021
  • 1 reply
  • 579 views

As per the title...very odd. No VPN etc either, and tried setting up another account in my wife's name. Same outcome. Can anyone help?

This topic has been closed for replies.

1 reply

Anshul_Saini
Community Manager
Anshul_SainiCommunity Manager
Community Manager
October 26, 2021

Hi there,

 

Sorry for the delayed response. I hope the issue is resolved now. If not, I would request you to share a few more details like:

  • The exact version of iPadOS and Illustrator on the iPad
  • iPad Model
  • Screenshot of this error
  • Have you tried reinstalling the app?
  • Are there any recent changes made to your iPad? For example, any new system updates or apps installed recently.

 

Kindly update the discussion if you still need assistance with it. We'd be happy to help.

 

Thanks & Regards,

Anshul Saini

R
Rob221221184rqn
Participant
December 7, 2021

Hi, 

 

I have exactly the same problem, no VPN, tried with two separate accounts. Permission denied when trying to subscribe. I'd love to be able to give you some money!

 

Please can you assist?

R
Rob221221184rqn
Participant
December 7, 2021

...in app purchases were blocked...solved. 

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