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existence_
Known Participant
August 20, 2025
Question

Re: Illustrator iPad Not Recognizing Active Creative Cloud Subscription Despite Google Account Login

  • August 20, 2025
  • 2 replies
  • 581 views

Not sure why this showing as correct answer, i have Creative cloud subscription, i only download ipad illustrator but face same problem - when i login using my gmail account it asks me to subscribe again.

 

 

<Title renmaed by MOD>

 

2 replies

Jeffrey_A_Wright
Community Manager
Jeffrey_A_WrightCommunity Manager
Community Manager
August 20, 2025

Existence, I am sorry you are unable to access your active subscription on Illustrator for iOS. I am showing that your new subscription is active and your account is in good standing. I am glad you are able to access your active subscription through other applications on the device. ^JW

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existence_Author
Known Participant
August 21, 2025

does this mean i shouldn't use illustrator on ipad? i mean support engineers should have solution right? can we open an issue or something?

 

kglad
Community Expert
kgladCommunity Expert
Community Expert
August 21, 2025

@existence_ 

 

what's your ipad's default browser and what version is it?

Monika Gause
Community Expert
Monika GauseCommunity Expert
Community Expert
August 20, 2025

3 years ago and for. adifferent person in their situation it could have been the correct answer. We do not know anymore who marked it as correct.

 

So maybe you want to describe your problem?

    E
    existence_Author
    Known Participant
    August 20, 2025

    Hello Monika. Thank you, i am facing exactly same problem, i have fresco, photoshop and illustration on ipad, i use my google account - the one i used for subcription - for all three, fresco and photoshop work fine, but illustrator, i have same problem which author has posted, it says fetching your subscription details and then shows to subscribe again. not able to proceed with my work. i have uninstalled- reinstalled illustrator, ios is all upto date, but same issue.

    kglad
    Community Expert
    kgladCommunity Expert
    Community Expert
    August 20, 2025

    @existence_ 

     

    make sure your default browser on ipad is updated and not opera.

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