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Isabella34090523mpib
Participant
Dec 6, 2023 3:11 PM UTC
Question

Restore purchase

First of all, when I would open a previous or new document, the app on my iPad would automatically shut down. I deleted the app and installed it again and now when I log in, i click "Restore purchase" and it just loads. I deleted the app and tried again and same thing. 

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    2 replies

    Jess Telmanik
    Community Expert
    Jess TelmanikCommunity Expert
    Community Expert
    Dec 7, 2023 12:47 PM UTC

    I had this happen yesterday. 
    After opening the app and seeing the restore purchases screen:
    I closed out the app. 
    Then, I reopened the app, and the correct login screen loaded. 

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    Monika Gause
    Community Expert
    Monika GauseCommunity Expert
    Community Expert
    Dec 6, 2023 7:08 PM UTC

    You are probably on iPad OS 17, which is not yet fully compatible with Illustrator. 

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