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Participant
Mar 9, 2024 9:53 AM UTC
Question

Screen coming up completely blank white/black when I open app/layers

When I open up my file the screen with all the art boards is blank white, and then goes all black when I click layers menu. I can see all the layers are there but cant see them! Why is the app not working? I have turned iPad off and on, deleted and reinstalled adobe illustrator app. Still same problem!

Is file too big and struggling? How do I fix this?

see attached photo for reference!

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3 replies

Monika Gause
Community Expert
Community Expert
Mar 9, 2024 10:02 AM UTC

Is it happening just with that file? Or others as well? WIth a new file?

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Participant
Mar 9, 2024 11:10 AM UTC

Only that file!

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Monika Gause
Community Expert
Community Expert
Mar 9, 2024 11:23 AM UTC

OK.

Can you open that file in Illustrator on the desktop?

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