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Participant
March 9, 2024
Question

Screen coming up completely blank white/black when I open app/layers

  • March 9, 2024
  • 1 reply
  • 116 views

When I open up my file the screen with all the art boards is blank white, and then goes all black when I click layers menu. I can see all the layers are there but cant see them! Why is the app not working? I have turned iPad off and on, deleted and reinstalled adobe illustrator app. Still same problem!

Is file too big and struggling? How do I fix this?

see attached photo for reference!

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1 reply

Monika Gause
Community Expert
Community Expert
March 9, 2024

Is it happening just with that file? Or others as well? WIth a new file?

Participant
March 9, 2024

Only that file!

Monika Gause
Community Expert
Community Expert
March 9, 2024

OK.

Can you open that file in Illustrator on the desktop?