Trouble opening adobe stock in Illustrator app for iPad

Forum|Forum|2 years ago
January 25, 2024
2 replies
895 views

I licensed my first stock and it is saved in my library -- It is a set of tree plans for use in a landscape design. It is in my library.

When I click download, a message says, "Only photos can be saved to mobile devices. You can save to a library, then dowload on your computer." (not sure if that's relevant)

When I'm in the AI app on iPad, I click on the import image icon, go to my library, and click on the 'Trees plan' asset. Nothing happens.

I just want to have a warehouse of 2d plan elements to plop into designs (and resize, edit color, etc...) ... am I doing something incorrectly? Should I be going about this differently?

jane-e

Community Expert

When I click download, a message says, "Only photos can be saved to mobile devices. You can save to a library, then dowload on your computer."

Should I be going about this differently?
By @Justin30592432g2lr

I work mostly on my iPad and download AI/EPS files for Illustrator all the time. They automatically go in the Downloads folder in Files, then I move them (in Files) to a folder I've created for Adobe Stock.

Then I open Illustrator, select Import and Open, and navigate to my file. For me, it's either still in "Downloads" because I haven't moved it yet or it's properly in a folder in "On My iPad".

I've never tried to import from the library.

If you get stuck, give me the asset number and I'll download it from Adobe Stock to see if there are any issues.

Jane

S

spencer_1647

Participant

Any update on this? I am having the same problem where my assets from adobe library don't place correctly in illustrator and I can't download files from adobe stock directly to my iPad to use. The error message "Only photos can be saved to mobile devices. You can save to a library, then download on your computer." pops up when I try to download

Anubhav M

Community Manager

Hello @spencer_1647,

Could you share more details, like the iPadOS/Illustrator version, and a small screen recording of your entire workflow and the problem, so I can try and replicate this on my end?

Looking forward to hearing from you.

Anubhav

Abambo

Community Expert

This looks more like an Illustrator issue than a stock issue. Let me move this from stock to the Illustrator forum.

ABAMBO | Hard- and Software Engineer | Photographer

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