Participant

Answered

Unable to access apps on Ipad "This account does not have access to a sync storage location."

Forum|Forum|3 years ago
November 17, 2022
4 replies
10976 views

Hello,

I have an Adobe ID for Business account which allows me to access all applications on my laptop without any problem.
I would like to draw on my iPad (with the "mobile" apps), but when I connect to the apps (Fresco or illustrator or photoshop) with my Adobe ID, I get the following error message: "Access required - This account does not have access to a sync storage location. Use another account."

Do you know if it's normal not to be able to access apps without storage space?

Thank you in advance for your help !

Sync and storage

Correct answer branjo!

Hi there, I was experiencing the same issue.

I got the message to disappear and was able to brows my cloud files by goring to my iPad's Settings -> tapping on my Apple ID -> iCloud ... and turning off "Private Relay"

I hope that helps someone!

I'm on an iPad trying to access my Creative Cloud files through illustrator. My first desperate search on this forum mentioned accounts in china, which got me thinking of IP addresses. I knew I had private relay on. I quit illustrator, turned off private relay, and relaunched illustrator. Login was a success!

K

Kristoffer30902974xhm8

Participant

Had the same issue. Erased the app from the Ipad and reinstalled it. Worked.

branjo!Correct answer

Participant

Hi there, I was experiencing the same issue.

I got the message to disappear and was able to brows my cloud files by goring to my iPad's Settings -> tapping on my Apple ID -> iCloud ... and turning off "Private Relay"

I hope that helps someone!

I'm on an iPad trying to access my Creative Cloud files through illustrator. My first desperate search on this forum mentioned accounts in china, which got me thinking of IP addresses. I knew I had private relay on. I quit illustrator, turned off private relay, and relaunched illustrator. Login was a success!

Philip Stancil

Participant

I tested this, and it worked for me!

However, afterwards I deleted the app, turned Private Relay back on, reinstalled the app, and tried again, and it worked, so while this solution works, I recommend the delete and reinstall solution provided by @Nicoya24 above as a better long-term solution. 🙂

tl;dr: Delete and reinstall.

Nicoya24

Participant

I have this exact same issue and it's only with Illustrator on the iPad. PS, LR work just fine under the same account. I have an Adobe CC subscription so app store isn't a culprit here.

Monika Gause

Community Expert

How is the file storage in your account set up?

The error says that there is no storage associated with it. This might happen when it's a company account and IT has set the storage to not be Creative Cloud.

Nicoya24

Participant

It's a personal subscription with the 100GB plan and 40ish GBs of free space. All other apps have no issues. I ended up deleting the app and reinstalling it on my ipad. It works now.

Monika Gause

Community Expert

Please check out if this helps you: https://community.adobe.com/t5/photoshop-sketch-discussions/quot-this-account-does-not-have-required-access-to-a-sync-storage-location-quot-for-many-apps/td-p/9215927

M

melissaw8015866

Participant

I'm in South Africa. I have an Adobe Illustrator subscription which includes the Adobe Illustrator for iPad access. I am not able to login to Adobe Illustrator for iPad. I get a message saying "This account does not have access to a sync storage location. Please use a different login." If I create a new login, I am prompted to subscribe for a further $10USD a month. I can't really afford to pay for another subscription.

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