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Known Participant
April 1, 2021
Question

White background

  • April 1, 2021
  • 1 reply
  • 796 views

I'm seeing these white backgrounds when I'm trying to create an image within an 18X18 artboard. I exported one file where I was able to see the drawing within the 18X18. From the picture attached, you can see how it has the full white background as opposed to the drawing being within the 18x18 container. When I open the file in the app, the drawing looks fine but when I save it and it takes me back to the homepage, it looks like this. Anyone know how to correct that?

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1 reply

Participating Frequently
April 1, 2021

If you're exporting from Illustrator and want to preserve

the transparency. File>Export as a PNG format 

Known Participant
April 1, 2021

Thanks for the reply. It exports fine, it's when I save the file and I'm viewing it on the Home Screen. I'd like to view it in the page format that I set as opposed to having to view it as if it's on an 8.5X11 artboard.

Ton Frederiks
Community Expert
Community Expert
April 1, 2021

Did you check the use Artboards option?