Work suddenly gone and previous versions won’t load

Question

I have over a month of work saved on one illustrator file on my iPad which has been saving and opening fine until now. I have opened the file today and half of my work has gone. Most of the work that's gone are images/photos. It's a large file so I understand that it takes longer to load but I have tried to revert to an older version but that hasn't worked either. Any help would be greatly appreciated. Thank you.

Srishti Bali · Answer

Hi @fayelh

I’m sorry to hear about the missing images in your file—it must be frustrating! Could you please share a few more details to help us investigate this issue?

What version of iOS and Illustrator are you using?
Are you able to see your file on Creative Cloud? You can check here: Creative Cloud Files
If the file is visible, could you try downloading it onto your desktop and opening it there?

We’re here to assist you, and with a little more information, we’ll do our best to resolve this for you!

Regards,

Srishti

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