1 problem (1failure) was found with a background task error while exporting to pdf

Forum|Forum|3 years ago
August 8, 2022
5 replies
344 views

Users are using Indesign 16.4.1 version and working of macOS BigSur 11.x, saved on network SMB file shares

Import and export

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Binny25572692twmfAuthor

Participant

Thank you for all your replies -

It is working fine on the location machine, . It is just not working when opened from SMB shares (working of from MacOS Big Sur 11.x), few more issues that we are having -

Once you open indesign file (from the network SMB share)- the log file ("idlk" ) and TestFile will be generated before even closing it.

(Please note: Opening the files from windows machine from the same network SMB share it works just fine)

P.S :

- we tried the other options from the KB which did not work.

-we have enlarged that error screenshot attached - doesnt give much info. It just says

Background Task Alert

1 problem (1 failure) was found with a background task

Export "INDTEST.pdf" (1)

Failed to export the PDF file

rob day

Community Expert

Hi @Binny25572692twmf , what’s the listed error? Toggle the arrow in order to get the details.

Rishabh_Tiwari

Legend

Hi @Binny25572692twmf ,

Sorry to hear about the trouble. In addition to the suggestions shared above, please try the suggestions shared here https://helpx.adobe.com/indesign/kb/troubleshoot-printing-pdf-export-indesign.html and let us know if this helps or if you need any further assistance.

Regards

Rishabh

E

Eugene Tyson

Community Expert

Try exporting the first half of the pages. For example, 1- 40 pages, export only 1-20.

See if the result is the same.

Then try 21-40

Whatever side it falls on that it fails you can keep halving to find the issue page.

Once you find the page, it might be an image, a text frame, or something that is preventing the PDF.

You'll need to remove items to see where it is failing.