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samanthaw6525845
Participating Frequently
May 21, 2020
Answered

1 user not seeing shared/collaborated library

  • May 21, 2020
  • 2 replies
  • 1383 views

 

Hi! We have 4 users in our team. I've made a library (just swatches) for all of us to use and I sent invitation to other 3 users. 2 users got invitation straight away and could see library. 1 user however hasn't gotten the invite email, can't see the shared library. 

 

From my end it says the invitation has been sent to user. I've cancelled & resent invitation a few times, no difference. IT department have checked the users email + junk mail + spam filtering, and nothing is there either.

 

Any ideas???

This topic has been closed for replies.
Correct answer Ashutosh_Mishra

Hi Samantha,

 

Thanks for reaching out. Other users have received the email, it could be a user specific issue.

Instead of sending the invitation, try sharing the link(https://helpx.adobe.com/creative-cloud/help/share.html) and see if user is able to get the access or not.
Let us know how it goes.

 

Regards,

Ashutosh

2 replies

Ashutosh_Mishra
Ashutosh_MishraCorrect answer
Inspiring
May 22, 2020

Hi Samantha,

 

Thanks for reaching out. Other users have received the email, it could be a user specific issue.

Instead of sending the invitation, try sharing the link(https://helpx.adobe.com/creative-cloud/help/share.html) and see if user is able to get the access or not.
Let us know how it goes.

 

Regards,

Ashutosh

    Steve Werner
    Community Expert
    Steve WernerCommunity Expert
    Community Expert
    May 22, 2020

    Have them go to the Creative Cloud app (menu bar on a Mac or task bar in Windows). From the menu, have them log out from their Adobe ID, then log in again. Sometimes that's necessary for the library to be properly synced to a user.

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