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menachem2278916900k3
menachem2278916900k3
Participating Frequently
August 18, 2025
Question

Adobe Apps Incorrectly Detect only 4gb VRAM on RTX 5090

  • August 18, 2025
  • 13 replies
  • 981 views

Hello everyone,

I'm seeing a critical issue with my (new) PC: Adobe apps like InDesign are freezing because they are only detecting 4GB of VRAM on my RTX 5090.

However, all my system diagnostics (NVIDIA Control Panel, DxDiag) correctly show the full 32GB of VRAM.

I've already done a full driver wipe with DDU and a clean reinstall of the latest Studio Driver.

This looks like a major bug between Adobe apps and the new NVIDIA 50-series GPUs. Has anyone else experienced this, or found a workaround?

My Rig:

PC: Alienware Area-51 AAT2250

GPU: NVIDIA GeForce RTX 5090 (32GB GDDR7)

CPU: Intel Core Ultra 9 285K

RAM: 64GB DDR5

OS: Windows 11 Home

    13 replies

    Furkan_Basol4032
    Participant
    August 18, 2026

    It’s really insane, that after a year this problem still existing. Illustrator and InDesign are just crashing non stop out of nowhere. 
    I have a 5090 with 32 GB VRAM, Intel Ultra Core 285K, 128 GB RAM and Adobe software feels like shit.
    Never had these problems with my 1080ti and AMD Ryzen on Win 10

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    August 18, 2026

    Hi ​@Furkan_Basol4032,

     

    Sorry you're experiencing these repeated crashes. Since you're also using an RTX 5090 with 32 GB VRAM, could you please confirm your exact Illustrator and InDesign versions, along with your Windows version/build?

    As an isolation test, please temporarily disable GPU Performance in both Illustrator and InDesign and check whether the crashes continue. Also, make sure Windows is configured to use the RTX 5090 as the high-performance GPU for both applications: Troubleshoot GPU performance in Illustrator.

    Please also temporarily disable any third-party plug-ins or test in Windows Safe Mode to rule out third-party interference:
    https://support.microsoft.com/en-us/windows/start-your-pc-in-safe-mode-in-windows-92c27cff-db89-8644-1ce4-b3e5e56fe234

    Additionally, please try the troubleshooting steps here:
    https://helpx.adobe.com/in/indesign/desktop/troubleshoot/launch-and-crash-issues/launch-issues-windows-update.html

    If the crashes persist and you see the Adobe Crash Reporter dialog, please submit the crash report and send me the email address used to submit it via DM so I can check it further. Reference: Submit crash reports in InDesign.

     

    Thanks,
    Abhishek

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 18, 2025

    Hello @menachem2278916900k3,

    I'm sorry to hear about your experience. Would you mind sharing the following information, so I can check this with the team:
    > Microsoft System Information Report (https://adobe.ly/417X0aj)

     

    > IDSniffer file located at %USERPROFILE%\AppData\Local\Adobe\InDesign\Version 20.0\en_US\Caches\GPULog\IDSniffer

    > Screenshot of the Display Settings used

    Kindly upload these files to a file-sharing service and share a link to it here or via DM. This will help us further investigate the root cause of the problem.

    Looking forward to hearing from you.

    Anubhav

    menachem2278916900k3
    menachem2278916900k3Author
    Participating Frequently
    August 18, 2025

    Hello Anubhav,

    Thank you for your response. I have gathered the requested files. see it here

    https://drive.google.com/drive/folders/1s85Gatqqdid30cnoYR_ih5nXhbiZGjdg?usp=sharing

    (I will share the Microsoft System Information Report with you privately. )

     

    In addition to the files, I would like to provide a summary of the key findings from my troubleshooting, as they may help your team in their investigation.

    VRAM Discrepancy: My NVIDIA GeForce RTX 5090 has a dedicated video memory of 32GB. However, the IDSniffer log shows that the application is only reading an AdapterRAM of 4095MB (4GB). This seems to be the cause of the performance issues and freezing.

    System vs. Application: While Adobe applications are misreporting the VRAM, system diagnostics like the DirectX Diagnostic Tool correctly identify and display the full 32GB of video memory.

    Troubleshooting: I have already performed a full driver wipe using Display Driver Uninstaller (DDU) followed by a clean installation of the latest NVIDIA Studio Driver. This did not resolve the issue.

    I hope these files help your team to investigate and find a solution.

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    August 18, 2025

    Hello @menachem2278916900k3,

    Thanks for sharing the files. While I check this with the team, could you try running InDesign under a different administrator account (Windows) to see if it helps?
    Also, try setting the Graphics Preference to High-Performance for InDesign (https://adobe.ly/4mOb2Gq) and share your observations.

    Looking forward to hearing from you.

    Anubhav

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