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Bas23592611ab5d
Participant
October 16, 2023
Question

Adobe InDesign 2024 scalling issue

  • October 16, 2023
  • 7 replies
  • 2954 views

Hi, 

 

With the new 2024 update i'm having some issues. On MAC shift or shft + command is not working to scale and keep in proportions. Is this a bug with the new update?

 

And also selecting multiple anchor points while holding shift is not working.

So it feels like there are troubles with using the shift button. I have used multiple keyboards to check if this is the problem, it's not.

 

Thanks,

Bas 

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    7 replies

    Barb Binder
    Community Expert
    Barb BinderCommunity Expert
    Community Expert
    October 16, 2023

    Are you runninng Webroot, @Bas23592611ab5d? That app is cited most often as the culprit, though as Eugene said, other apps can also interfer with InDesign's shortcuts. It's so commom that Webroot has the fix listed on their website:
    https://community.webroot.com/webroot-consumer-business-for-macs-18/adobe-keyboard-commands-disabled-343997

     

    ~Barb

    ~Barb at Rocky Mountain Training
    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    October 16, 2023

    Webroot is what I have. Couldn't remember the name.

    Bas23592611ab5dAuthor
    Participant
    October 17, 2023

    Hi,

     

    Thank you for replying. But i do not have Webroot installed, also this is a company Macbook so ik can't install anything myself. But with third party apps, can this mean any application? So for instanse, Outlook or Spotify etc.?

     

    I 'm going to try the save mode to do a check or the reset of my settings.
    Thanks.

    Community Expert
    Eugene TysonCommunity Expert
    Community Expert
    October 16, 2023

    Although - maybe the shift key is being overriden by a third party app

    I have some Security app on my Mac that messes with InDesign shortcuts and I have to 'Pause Keyboard Entries' in the preferences of that App and InDesign works normally

     

    Check if third party apps are the cause by starting in Safe Mode and see if InDesign behaves normally.

    If it does - then restart your computer and open InDesign - and the close down background Apps one a time to see which one is the issue.

     

    =====

    Other options

     

    Try resetting your preferences:

    Windows: Start InDesign, and then press Shift+Ctrl+Alt. Click Yes when asked if you want to delete preference files.
    macOS: While pressing Shift+Option+Command+Control, start InDesign. Click Yes when asked if you want to delete preference files.
    A dialog will appear asking to delete the InDesign Preferences, select 'Yes' on this dialog.
    Further info and instructions here if needed:
    https://helpx.adobe.com/in/indesign/kb/indesign-preferences-support-file-locations.html

     

    ===

    Reinstalling rarely fixes everything - you can do a complete reinstall using the
    Creative Cloud Cleaner Tool https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

     

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