Adobe Indesign 2026 keeps crashing

I am having an issue where it will get stuck on loading when I am resizing images. Please help/ can I have ID2025 BACK!?

Hi @lana_5543,

In addition to the guidance shared by the expert, I also wanted to let you know that I can see the crash reports you've submitted, and I'm checking this further with the product team.

To help the team investigate this properly, they need access to the affected document that's causing the crashes. If possible, please package the file and share it with us. You can follow the steps here to package the document: https://adobe.ly/4pqlFjG

If the file is confidential, you're welcome to share it with me via direct message using any public cloud service like Google Drive or Dropbox.

Looking forward to your update, so we can move this forward.

Abhishek

Are you working on a file that is local on your computer or trying to work off of a server? If from a server then try downloading the file to your hard drive and see if that helps. If that is not the case or does not help then try resetting your InDesign preferences. This will restore the progarm to its defaults. Hopefully, will fix the issue you're having.

To reset preferences:

For Macintosh Users: The User Library folder in which InDesign’s preferences are stored is hidden by default on most Macintoshes. To access it make sure that InDesign is closed and click on the desktop to launch a Finder Window (Command-N). With this window in column view follow the path User>Home folder (it’s the folder with an icon that looks like a house—it may have the user’s name rather than “Home”) and click on the Home folder. With the Option Key pressed choose Library from the Finder Go Menu. “Library” will now appear within the Home folder. Within the Library folder find the folder called Preferences and within it find the folder called “Adobe InDesign” and the file called “com.adobe.InDesign.plist” and delete both that folder and that file. When InDesign is next launched it will create new preference files and the program will be restored to its defaults. 

For Windows Users: You can try the quick way of resetting on a PC which is to hold down Ctrl + Alt + Shift when launching InDesign and respond affirmatively when asked if you want to reset. There have been some recent reports that the window asking if you want to reset is not popping up but that the prefs are being reset anyway. If this works great but if it doesn’t you may have to manually delete them. 

To do so:

On Windows 7 and above the preference files are hidden. To find them go to the Control Panel and open Folder Options and then click the View tab. Then select “Show hidden files and folders” or “Show hidden files, folders or drive options” in Advanced Settings. Then delete (or rename) the folder at the end of this path: C:\Users\<USER>\AppData\Roaming\Adobe\InDesign\<Version #>\<Language>. Make sure that InDesign is closed when you do this. When you relaunch the program it will create  new preference files and the program will be at its default settings.

The advantage of manually deleting preference files is that after you’ve reset up the program (make sure that no document window is open) to your liking, you can create copies of your personalized “mint” preference files (make sure that you quit the program before copying them—that finalizes your customization) and use them in the future to replace any corrupt versions you may need to delete.

I mean't I'm unable to use the 2025 version because I can't convert my file because it will crash.