Hi, one of our customers is facing this error since a few days, when they try to start adobe indesign 2026.See the attachment for the error Adobe indesign 2026 won't start on Windows. Things we did to possible fix this: Re-install of windows visual C++ latest versionRun SFC scan and DISMRe-install of Adobe indesign 2026checkdisk Adobe indesign 2025 is still running on the system without errors Configuration of the laptopHP ZBook 17 G6CPU Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz32GB memoryWindows 11 build 24H2

I

ICTEL

Participant

Answered

Adobe indesign 2026 won't start on Windows

Forum|Forum|2 months ago
November 14, 2025
4 replies
630 views

Hi,

one of our customers is facing this error since a few days, when they try to start adobe indesign 2026.

See the attachment for the error

Adobe indesign 2026 won't start on Windows.

Things we did to possible fix this:

Re-install of windows visual C++ latest version
Run SFC scan and DISM
Re-install of Adobe indesign 2026
checkdisk

Adobe indesign 2025 is still running on the system without errors

Configuration of the laptop

HP ZBook 17 G6

CPU Intel(R) Core(TM) i7-9850H CPU @ 2.60GHz

32GB memory

Windows 11 build 24H2

Correct answer Abhishek Rao

Hello @ICTEL and @1 kwadratw8728948,

I appreciate the update, and I apologize that the issue continues to occur. Before we proceed, could you please verify if this issue is occurring solely with InDesign or with any other Creative Cloud applications as well? We have also launched a new InDesign update today, version 21.0.1, so I recommend completely uninstalling InDesign using the CC Cleaner Tool and then reinstalling the latest version. Reference: https://adobe.ly/3K8Cnp5.

Please give it a try and inform me of the results, so I can provide further assistance.

Abhishek

tkstockton

Participant

I have the same issue every time our company runs an update. I have to get with them to repair the C++ files and it’s more than infuriating. I’d love for Adobe to find a fix for this. If I could go back to the 2025 version I would because this is ridiculous.

Abhishek Rao

Correct answer

Community Manager

Hello @ICTEL and @1 kwadratw8728948,

I appreciate the update, and I apologize that the issue continues to occur. Before we proceed, could you please verify if this issue is occurring solely with InDesign or with any other Creative Cloud applications as well? We have also launched a new InDesign update today, version 21.0.1, so I recommend completely uninstalling InDesign using the CC Cleaner Tool and then reinstalling the latest version. Reference: https://adobe.ly/3K8Cnp5.

Please give it a try and inform me of the results, so I can provide further assistance.

Abhishek

1 kwadratw8728948

Participant

Hi Abhishek,

thanks for the quick follow-up!
It was indeed InDesign. After updating to the latest version – and with the Visual C++ change we applied earlier – everything is working now.

Thanks again!

Best,

Konstantin

I

ICTELAuthor

Participant

A

Anubhav M

Community Manager

Hello @ICTEL,

I'm sorry to learn that repairing the Visual C Redistributables did not resolve the issue for you. Would you be willing to try uninstalling and reinstalling the Microsoft Visual C++ Libraries by following the instructions outlined in this third-party article (https://adobe.ly/3Lxi0T0...)? If you could, please follow the steps and let us know your findings.

Looking forward to your response.

Anubhav