Skip to main content
Sarah Pennington
Sarah Pennington
Participant
January 28, 2026
Question

Adobe InDesign 21.2 Crashes When Placing Image from CC Libraries

  • January 28, 2026
  • 1 reply
  • 76 views

Adobe InDesign crashes every time I try to place an test (unlicensed preview) image into a frame from my Creative Cloud libraries. Licensed images work fine (but I can’t license every image I think I might use), images saved to my computer seem to work, and dragging and dropping mostly works ok (but I don’t want to have to resize the frame and redo the effects every time I add a new image). It’s specifically preview images from my Adobe CC libraries.

I have tried uninstalling and reinstalling Adobe InDesign and Adobe Creative Cloud, restarting my computer, and clearing preferences multiple times.

I am using a Dell Precision 3260 desktop with Windows 11 Business version 23H2. The InDesign version is 21.2 and was just updated today. (The issue persisted before and after updating.)

Any suggestions are welcome. Thanks.

      1 reply

      E
      Community Expert
      Eugene TysonCommunity Expert
      Community Expert
      January 29, 2026

      Try the CC Cleaner Tool - uninstall and reinstall rarely fixes anything as it leaves behind key files that are not removed that hold information

      https://helpx.adobe.com/ie/creative-cloud/apps/troubleshoot/diagnostics-repair-tools/run-creative-cloud-cleaner-tool.html

       

      Another thing to try is to log out of everything

      InDesign go to Help>Log Out

      Creative Cloud Desktop > Log Out

      Go to the Creative Cloud Website > Log out from there too

       

      then reboot

      log back in everywhere

       

      see if it works

        Sarah Pennington
        Sarah PenningtonAuthor
        Participant
        January 29, 2026

        Tried both of these issues and the issue persists, alas. Thank you for the suggestions, though.

        Abhishek Rao
        Community Manager
        Abhishek RaoCommunity Manager
        Community Manager
        January 29, 2026

        Hi ​@Sarah Pennington 

        Thanks for the details and for trying the earlier suggestions. I tested this on my end with InDesign 21.2 and wasn’t able to reproduce the crash when placing unlicensed preview images from CC Libraries.

        Could you please confirm whether you see the Adobe Crash Reporter when InDesign crashes? If it does appear, please submit the crash report and share the email address (via DM) you used so I can check the logs on our side. You can follow the steps here: https://helpx.adobe.com/indesign/kb/submit-crash-reports.html

        In the meantime, please try this as well. Rename the CEP folder to CEP.old from the Adobe application support location on your system(/Library/Application Support/Adobe), then relaunch InDesign and test again. If the issue persists, rename the UXP folder to UXP.old from the Adobe application support locations(~/Library/Application Support/Adobe and  /Library/Application Support/Adobe) on your system and test once more. 

        Looking forward to your update.

        Abhishek

        Terms & ConditionsAccessibility statement
        Using the community Terms of use Privacy Cookie preferences Do not sell or share my personal information ad choicesAdChoices