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BarbF
Participant
March 24, 2020
Question

Adobe InDesign asking to buy even with a subscription

  • March 24, 2020
  • 2 replies
  • 285 views

ID files or program won't open.  Takes me to a Buy ID screen.  I already have it; pay monthly.  No customer support for this.  Any ideas?

This topic has been closed for replies.

2 replies

Ashutosh_Mishra
Ashutosh_Mishra
Inspiring
March 24, 2020

Hi there,

 

Thanks for reaching out. In addition to David's response, I'd recommend checking out help article https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html and follow steps provided. Hope it helps.

 

Regards,

Ashutosh

David Popham
David Popham
Participating Frequently
March 24, 2020

Which version of InDesign are you trying to open? Are you signed into Creative Cloud with your credentials (meaning no one else has signed in using another account)? You can check this in the Creative Cloud app.

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