Adobe InDesign - Licence verification error

Hi ​@RChristie,

Sorry to hear you're running into this issue. Since you mentioned a colleague is experiencing the same behavior, could you please check whether the issue persists when you're connected to a different network, such as a mobile hotspot? If it works there, it's likely that something in your environment is preventing Adobe from reaching the licensing servers. In that case, please have your IT team verify that the required Adobe network endpoints are allowlisted on your firewalls, VPNs, proxies, or other network security appliances: https://helpx.adobe.com/enterprise/kb/network-endpoints.html. 

Also, could you confirm whether you're able to sign in successfully at https://account.adobe.com using the same Adobe ID and verify that your subscription details are displayed correctly?

Please let us know what you find, and we'll be happy to investigate further.

Abhishek

Academic licenses do have some unique requirements. Did you get this directly through Adobe?

Any firewalls in place that changed recently. Were you able to access the app properly with the same network and computer before? Verify if something changed on the network, firewall, computer level. You can connect with Adobe support as well