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TashidaG
TashidaG
Participating Frequently
July 13, 2023
Question

Adobe InDesign PDF Export Issue When Sending To Recipient

  • July 13, 2023
  • 4 replies
  • 677 views

I've been having a few issues with exported PDFs from In Design in the last few weeks.

The errors only occur when the recipient tries to open the file when sent over email. I switched email clients and even bought a new computer - thinking one of these factors was the issue but I was wrong.

 

Issues:

- When an exported InDesign document is exported to PDF emailed, the recipient gets an error that the file is corrupted. When i upload the file to We Transfer, it opens without issue.

- When I email a PDF exported from Indesign to a client which contains images, on some occasions some of the images drop out/disappear. However, the photos appear as they should in the file i sent

 

My InDesign and Adobe apps are both up to date. Google doesnt seem to have a solution, so i am seeking some help for this bug.

    This topic has been closed for replies.

    4 replies

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    July 13, 2023

    Which PDF viewer does your client use?

     

    TashidaG
    TashidaGAuthor
    Participating Frequently
    July 13, 2023

    AirMail

    Mac Mail

    Spark Mail

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    July 13, 2023

    None of them is a dedicated or valid PDF viewer. Only Adobe Acrobat can show and handle any kind of PDF flair correctly.

    TashidaG
    TashidaGAuthor
    Participating Frequently
    July 13, 2023

    I also wish to add that it doesnt happen with every PDF I send either.

    D. Schulte
    D. Schulte
    Participating Frequently
    July 13, 2023

    Since it works fine when using WeTransfer the problem has to be in your e-mail client. As a rule of thumb: try not to drag and drop the file in your client but to use a import prompt depending on the software you are using.

      TashidaG
      TashidaGAuthor
      Participating Frequently
      July 13, 2023

      That's what i thought too. But I've used two different email clients since the issue started a few months ago and the problem still persists. So it is not the email client.

      D. Schulte
      D. Schulte
      Participating Frequently
      July 13, 2023

      Which different e-mail clients did you use?

      JR Boulay
      Community Expert
      JR BoulayCommunity Expert
      Community Expert
      July 13, 2023

      [MOVED TO THE INDESIGN DISCUSSIONS]

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