Participant

Question

Adobe InDesign Server is not properly licensed

Forum|Forum|1 year ago
February 3, 2025
3 replies
1118 views

Hello,

I need some advice. We recently set up InDesign Server CS6 (version 8.0), and the activation was successful during installation. However, we encountered an issue when trying to run instances of InDesign Server CS6, as an error message appears stating: "Adobe InDesign Server is not properly licensed."

We have a perpetual license, which allows activation on two devices. The issue began after our server experienced a disk failure. We restored the server using a backup recovery file, maintaining the same IP and MAC address. However, after recovery, when we attempt to run the instance, it reports that it is not properly licensed.

We attempted to re-serialize it using the command line, but it did not resolve the issue.

adobe_prtk --tool=Serialize --leid=InDesignServer-CS6-Win-GM --serial=1122-0000-1687-0000-6120-0000 --adobeid=test@test.com.my (with correct serial key n email)

Is there anyone can advise me on how to fix this?

Than you.

Peter Spier

Community Expert

@Robert at ID-Tasker and @Liyana5E6A I was thinking maybe it would be possible to log into the Adob Account to which the program is registered at adobe.com, go to Manage Account and from there see the ist of activated devices and deactivate.

Might be necessary to then run the cleaner tool and reinstall.

Peter Spier

Community Expert

Not sure that's possible for CS6 products, though.

I think, however, that if you get back to Adobe support and actually talk to a supervisor they would have the ability to deactivate. Seems like we've seen folks having that done, but perehaps its no longer possible -- I know they won't reset the activation count.

Robert at ID-Tasker

Legend

@Peter Spier

Yeah, CS6 is rather out of the question to deactivate online.

But OP said that he was able to activate it online - it's just the application itself, when run - can't verify activation's status?

Robert at ID-Tasker

Legend

@Liyana5E6A

There are tools to change S/N - but in this case - it depends how Adobe software works - if it is tied to the S/N of the physical drive - or to the S/N generated by Windows during partitioning and formatting.

leo.r

Community Expert

Most likely, only Adobe support can provide any assistance on this.

L

Liyana5E6AAuthor

Participant

Yaa, I chatted with Adobe Support the other day, but they said, 'Unfortunately, this version has reached the end of its life.
You will have to connect with community.adobe.com for further assistance regarding the usage."

leo.r

Community Expert

Yaa, I chatted with Adobe Support the other day, but they said, 'Unfortunately, this version has reached the end of its life.
You will have to connect with community.adobe.com for further assistance regarding the usage."
By @Liyana5E6A

Well. This reply from Adobe means that you're on your own in this situation. There's some hope that someone here may have a solution but this might as well won't happen.

I assume your situation prevents you from just upgrading to the current InDesign Server version?

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