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HansonGD
HansonGD
Participant
April 1, 2023
Answered

Adobe programs crash on new Mac mini when opened from external drive.

  • April 1, 2023
  • 2 replies
  • 448 views

When I open an Indesign file, PDF, or Illustrator file from my external server it freezes and then causes finder to freeze. No other file types (word docs, etc) do this when opened from the external server. When I move the files to my desktop and work locally they work fine. Any ideas? Thanks!

    This topic has been closed for replies.
    Correct answer Manan Joshi

    Check if Adobe apps have full disk access or not, if they don't provide them access and then try. See the following discussion for more details, it also suggest to add the apps to accessibilty capabiltiy as well

    https://community.adobe.com/t5/indesign-discussions/problem-saving-documents-to-external-drive-and-book-on-mac/td-p/13280233

    -Manan

    2 replies

    Willi Adelberger
    Community Expert
    Willi AdelbergerCommunity Expert
    Community Expert
    April 1, 2023

    Did you install the applications via transfer from old computer or backup or did you install them from the CC Desktop Application? Only the last one should be done. 

    HansonGD
    HansonGDAuthor
    Participant
    April 3, 2023

    Hi Willi, 

    They were re-installed using the CC Desktop app like suggested. 

    M
    Community Expert
    Manan JoshiCommunity ExpertCorrect answer
    Community Expert
    April 1, 2023

    Check if Adobe apps have full disk access or not, if they don't provide them access and then try. See the following discussion for more details, it also suggest to add the apps to accessibilty capabiltiy as well

    https://community.adobe.com/t5/indesign-discussions/problem-saving-documents-to-external-drive-and-book-on-mac/td-p/13280233

    -Manan

    -Manan
    HansonGD
    HansonGDAuthor
    Participant
    April 3, 2023

    Thank you, I'll give this a whirl! I'm supposed to get a call from their escalation team today (was also supposed to get a call on Friday, so we will see..)

    HansonGD
    HansonGDAuthor
    Participant
    April 3, 2023

    Ok, fingers crossed- I think this worked! It's strange, I don't recall having to allow full access previously, but maybe it's a new requirement with the new Mac Minis?

     

    Of course I had implemented this and then got my call from Adobe, then couldn't re-create the issue... good news is I think that means this solution works. I'm going to give it a day and re-connect with them tomorrow if it's just a 'Murphy's Law' situation... 

    Thanks!

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