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Question

Adobe refunds for Pantone in the way?

Forum|Forum|3 years ago
November 1, 2022
5 replies
2291 views

Just wondering if indesign and CC users have received your Pantone refunds yet? I haven't. You'd think if Adobe sold you a subscription that included Pantone colors, and then stopped paying Pantone for that license, that they would, you know, be the big one... and refund the amount (which according to Pantone is $15/mo) and make an appropriate adjustment to the subscription rate. I mean... you'd think that, right. Time to start screaming folks, as this.... this just isn't right.

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Dave Creamer of IDEAS

Community Expert

>>>... and refund the amount (which according to Pantone is $15/mo) and make an appropriate adjustment to the subscription rate...

This statement implies that Adobe was paying $15 per month to Pantone out of our subscription fee.

Chances are, Adobe was paying pennies per subscriber. I suspect Pantone wanted to increase the payment (I'm not referring to the $15 fee) and Adobe said "no". Pantone then decided go it on their own, but--most importantly--they had to make up for lost income from users that did not need to use their color system. Not to mention make a profit--I'm sure their financies have been affected by the shrinking of the print inductry as a whole. Hence, Pantone came up with the $15--Adobe's cost was probably more like a few cents per user.

David Creamer: Community Expert (ACI and ACE 1995-2023)

Abambo

Community Expert

@barrygoyette wrote:

(which according to Pantone is $15/mo)

I don't think it is worth $15/month to have access to an ill programmed application.

ABAMBO | Hard- and Software Engineer | Photographer

Robert at ID-Tasker

Legend

$15/month is for you or me trying to go directly to PANTONE - for Adobe it would be cents or less when divided per sold CC licence.

B

barrygoyetteAuthor

Known Participant

Of course. My point is really that adobe and pantone should work this out. If this essential feature of the entire suite of products is going to cost users an extra $15/month. From the USER side this is a defacto increase of $15/mo. What Adobe pays for it is irrelevant.

Regardless...apparently my read on this issue goes against the grain in this place. My hope was to encourage others to speak out (frankly...most people don't even know about it, and won't till that next branding project starts up). I'll just quietly go back to complaining about how bad the current AI selection tools are in LR 12, and how they are a step backward from the previous version. Cheers!

Robert at ID-Tasker

Legend

My point was - you can't expect $15/month refund on your CC subscription - when Adobe would have to pay pennies.

rob day

Community Expert

The color book .acb files are effectively the same as fonts—they have to be installed. If Adobe removes the Emigre library from Adobe Fonts would they owe you a refund? If you think you own the Pantone .acb files from an earlier version, why not install them your self in the latest version?

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barrygoyetteAuthor

Known Participant

All beside the point. Today Adobe's subscription is worth less than it was. This issue is between Adobe and Pantone... I have no say in the matter. Adobe is now paying less as they are no longer licensing the library. Adobe should do the right thing and adjust their subscriptions to reflect the change. It's really simple.

BobLevine

Community Expert

Honestly, I understand your frustration, but you don't have a legal leg to stand on here. As already pointed out, the CC subscription has changed with services added and removed through the last decade. As much as you want those Pantone swatches, I would go so far as to say you are in a very small minority when it comes to this.

If nobody told me they were gone, I wouldn't miss them. Been many years since I needed them.

Only you can decide if you want to continue with it.

E

Eugene Tyson

Community Expert

Adobe didn't stop paying Pantone for that License.

Pantone changed the terms of the license.

B

barrygoyetteAuthor

Known Participant

Every so often, Adobe changes the terms of your license by raising its price. You have a right to agree to those terms or not. If you decide not to agree, you stop paying for the license. Just like Adobe did here when Pantone changes the terms.

Dave Creamer of IDEAS

Community Expert

I have never actually read the license, but I don't imagine you will find any program or service _guaranteed_ in the terms. Programs come and go; services come and go. I remember the Digital Publishing Suite (InDesign), Fireworks, SpeedGrade, and others I've probably forgotten about. This has occurred even before the Creative Cloud/Suite: ImageReady (from Photoshop), Dimensions (not the 3D program), Streamline, etc.

For better or worse, one still has to abide by the length and terms of the subscription agreement.

David Creamer: Community Expert (ACI and ACE 1995-2023)

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