Hello after the newest update in my Indesign, Adobe Stock&Marketplace is not opening in the Desktop App, its only showing a white screen, in Web App its working fine.
I have tried to install again InDesign, but it seems that it have not been working.
Could you help me Please?
Hi @soultenio_8160,
I understand how frustrating it can be when you’re unable to access essential resources like Adobe Stock & Marketplace, especially after an update. Let’s try to get things working smoothly again.
Here are a few steps that often resolve this kind of issue:
1. Close all Adobe apps, including the Creative Cloud desktop app.
2. Navigate to the following folder location:
•Mac: ~/Library/Caches/Adobe/CCX Welcome
•Windows: %userprofile%\AppData\Roaming\Adobe\CCX Welcome\
3. Find the folder named CCX Welcome and rename it to CCX Welcome.old.
4. Relaunch the Creative Cloud desktop app, then reopen InDesign to see if Adobe Stock & Marketplace loads correctly.
Please give this a try, and feel free to reach out if it doesn’t fully resolve the issue. We’re here to help!
Best,
Anshul Saini
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