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mourogerss
Participating Frequently
May 1, 2026
Question

AI upsell popup ad in light mode is unreadable

  • May 1, 2026
  • 1 reply
  • 25 views

The AI upsell popup ad is unreadable in light mode. Especially bad because clicking ‘Turn it on’ will enable a feature that burns tokens.

MacOS 15.7.5, Indesign 21.3

 

    1 reply

    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    May 1, 2026

    Hello @mourogerss,

    That does seem strange. Would you mind trying to restart your computer and InDesign to see if the problem persists?

    Looking forward to hearing from you.

    Anubhav

    M
    mourogerssAuthor
    Participating Frequently
    May 1, 2026

    I won’t see it again because I already dismissed it.

    Abhishek Rao
    Community Manager
    Abhishek RaoCommunity Manager
    Community Manager
    May 4, 2026

    Hi ​@mourogerss,

     

    Thanks for sharing this, I understand how frustrating it must be, especially when the popup isn’t clearly readable.

    If you happen to see this again, could you please try resetting InDesign preferences manually by following the video at the bottom of this article: https://helpx.adobe.com/indesign/using/setting-preferences.html and check if that helps.

    If the issue persists, please also try renaming the CEP folder to CEP.old from this location on your Mac: /Library/Application Support/Adobe. If that doesn’t help, you can also rename the UXP folder to UXP.old from these locations: /Library/Application Support/Adobe and ~/Library/Application Support/Adobe.

    Let me know if you’re able to reproduce this again and how it goes after trying these steps. I’ll be happy to check this further if needed.

     

    Thanks,
    Abhishek

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