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Maurice_TOC
Participating Frequently
Jun 4, 2026 1:51 PM UTC
Question

An error occurred while uploading the document. Please try again. Error No. 33

When I try to overwrite/update an existing document with Publish Online, I eventually get the following error: "An error occurred while uploading the document. Please try again. Error #33". Normally, I first see a progress bar regarding the preparation of the document, followed by a progress bar regarding the uploading of the document. The only thing being shown is the second progress bar: the uploading of the document. This happens faster than normal, after which you receive this error message: "An error occurred while uploading the document. Please try again. Error #33". Can anyone help me with this?

    7 replies

    Maurice_TOCAuthor
    Participating Frequently
    Jul 20, 2026 2:10 PM UTC
    I think I’ve found the issue. The reason—or one of the reasons—why it can't upload the document is a conflict with Universal Scrolling Frames. As soon as I remove one of those frames, it works fine.
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    Anubhav M
    Community Manager
    Anubhav MCommunity Manager
    Community Manager
    Jun 4, 2026 4:10 PM UTC

    Hi @Maurice_TOC,

    Sorry to hear you're running into this. To help us narrow down the cause, could you share a few details?

    1. Your exact OS version and InDesign version

    2. Whether the issue happens with new files as well, or only specific ones

    3. Whether it started after a recent software update or system change

    With those, we'll be able to take this forward.


    Looking forward to your update.

    Anubhav

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      Maurice_TOCAuthor
      Participating Frequently
      Jun 5, 2026 6:56 AM UTC

       

      Hi Anubhav,Thank you for your reply. Here are the necessary details:- macOS Tahoe 26.5.1 (25F80)- InDesign 2026 (Version 21.4)- New documents work fine- I haven't recorded exactly when I updated, but I did update macOS this week. At the beginning of this week, Online publishing was still working fine.
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      Maurice_TOCAuthor
      Participating Frequently
      Jun 11, 2026 7:39 AM UTC

      Here some more details (screenshots of the settings)

       

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