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luigip121078
luigip121078
Participant
August 12, 2018
Answered

Annullamento anomalo ad abbonamento INDESIGN annuale prepagato

  • August 12, 2018
  • 1 reply
  • 327 views

Salve, ho attivato un abbonamento annuale ad Indesign a giugno 2018, prepagato annuale.

Pochi giorni fa ricevo una mail con annullamento, non richiesto.

Riporto il testo della mail:

Conferma di annullamento
L'abbonamento è terminato. Per riattivarlo, contatta l'Assistenza clienti.
Nel frattempo, il tuo account è stato riportato al livello base e gratuito di abbonamento. Gli abbonamenti gratuiti mantengono l'accesso limitato ai servizi Creative Cloud e a 2 GB di archiviazione online gratuita (per soddisfare i nuovi limiti di archiviazione, potresti dover eliminare dei file).
Continua a esplorare Creative Cloud e ti auguriamo successo per i tuoi progetti futuri.
Abbonamento annullato:
Abbonamento singolo a Creative Cloud per InDesign (un anno, prepagata)

Potrei avere un aiuto per capire cosa possa essere successo?

Grazie in anticipo

This topic has been closed for replies.
Correct answer Bill Silbert

This sounds like something that will have to be handled by customer support since this is a user to user forum and most of us here are not Adobe employees. Since it is now Sunday you may have to wait until Monday, depending on your region. To find out the hours that they are open in your region go to Adobe - Customer Service hours of operation . Then contact them at Contact Customer Care.

1 reply

Bill Silbert
Community Expert
Bill SilbertCommunity ExpertCorrect answer
Community Expert
August 12, 2018

This sounds like something that will have to be handled by customer support since this is a user to user forum and most of us here are not Adobe employees. Since it is now Sunday you may have to wait until Monday, depending on your region. To find out the hours that they are open in your region go to Adobe - Customer Service hours of operation . Then contact them at Contact Customer Care.

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