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Séréna38530289uw2w
Participant
July 10, 2024
Question

another country

Hi im from france but im in USA for holiday, i want to use adobe like indesign but the application ask me to approuve connection because im not in french and when i autorized the connection the application put again the same message again and again and again... so i can't use adobe for anithing... and i can't contact the support because i m in another country so i have the same problem ... 

 

thanks 😕😕 

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4 replies

Joel Cherney
Community Expert
Joel CherneyCommunity Expert
Community Expert
July 10, 2024

When I had this happen to me (Netherlands holiday unexpectedly extended due to medical emergency) I couldn't get anyone at Adobe to talk to me, and I couldn't sign in due to being in the wrong region. So I got a free one-week trial of a VPN service that had exit IP addresses in the US, and therefore I was able to log in successfully. 

 

 

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Community Expert
Eugene TysonCommunity Expert
Community Expert
July 11, 2024

Wow - didn't realise it's regionally locked, I was considering working abroad for a period but now I am rethinking this. 

 

@Joel Cherney use of a VPN is a good option 

 

Maybe @Tarun Saini can help with this one?

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Doc Maik
Legend
July 11, 2024

It should not be region locked, as you still use the same installation, you are logged in and have a paid subscription.

Why,  Adobe, why? Again such an unnecessary problem.

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